Use Case · Voice & Chat
The 2am call, handled. The real emergency, escalated.
When an access system goes down out of hours, Ryku answers calmly, triages the urgency, and gets your on-call engineer on the phone fast.
The problem
Out of hours, it's just your mobile.
A lockout or access failure doesn't wait for office hours. If the customer can't reach anyone, they panic, escalate, or call a competitor, and your reputation with FM clients takes the hit.
How Ryku handles it
Answered in seconds, triaged, escalated.
Ryku picks up immediately, reassures the caller, and works out how urgent it really is. A genuine emergency goes straight to your on-call engineer with the full context. Routine questions it answers itself.
Hear it happen
A live out-of-hours access failure.
Hear it happen · sample call
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CallerWe've had an alert that the access control system at our building has gone offline, none of the door controllers are responding.
RykuThanks for flagging that. Which site is it, and is the building still secure, are the doors holding locked?
CallerIt's the Kingsway office. It's empty and locked up for the night, but I need it sorted before staff start arriving at nine.
RykuUnderstood. I'm logging this as an urgent access-control outage and calling your on-call engineer now, so they can get onto it well before the morning.
CallerGood. How soon will someone be able to look at it?
RykuThey'll call you within a few minutes to start diagnosing it remotely, and if it needs a site visit before nine, I'll book that in right away.
Never let a callout ring out again.
See how Ryku answers and escalates your out-of-hours calls, live, built from your own firm.