Use Case · Knowledge Base
Your kit and process, answered by source.
The shared brain behind every channel. Ryku answers from your own manuals, accreditations and process, consistently, and cites where the answer came from.
The problem
The same questions, every single day.
"How do I add a fob, reset the code, why's it beeping." Quick to answer, but high in volume, and every one interrupts billable work. Get the technical answer wrong and there's liability.
How Ryku handles it
One source of truth, every channel.
Ryku answers from your documents, the same way on the phone, in chat and by email. It never improvises a technical answer, and it hands anything sensitive to a human.
"How do I add a new user fob to our access system?"
On your net controller, go to Users, then Add User, and present the new fob to the desktop reader to enrol it. Set their access level before saving. I can send the step-by-step guide for your exact panel.
Grounded in: your kit user guide · access-level policy
Stop fielding the same call twice a day.
See Ryku answer from your own documents, built from your own firm.